Returns & Exchanges
At X Planet Games, we want you to be completely satisfied with your apparel and gear, which is why we offer a 30-day hassle-free return window for all unworn items. If your loot doesn't fit or meet your expectations, our streamlined process ensures you get back into the game quickly.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once approved, download and print the prepaid shipping label provided and securely pack your items in their original packaging.
Ship It Back
Drop off your package at any authorized carrier location; make sure the package is scanned to ensure your tracking is activated.
Receive Refund or Credit
After our team inspects the returned items, we will process your refund to your original payment method or issue store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing